Your satisfaction is our primary goal.  UltimateBanjo.com has a money-back/replacement guarantee.  If an item is received defective and/or damaged, you are entitled to a replacement at no cost to you.  Damaged items must be returned within seven days of receipt.

Instruction books:  You may examine instruction books for 30 days.  Should you find you're not fully satisfied with the instructional material, you may return the book for a full and immediate refund.  Non-instructional books and CDs (history and information oriented) may only be returned if in damaged or defective condition.